Last updated: 7 November 2026

1. Who is responsible for your data

Restoran i pansion Staza, Babin Do 34, Bjelašnica, Bosnia and Herzegovina. For any questions about your data, write to tanja.staza@gmail.com or call +387 62 339 399.

2. What data we collect

When you send an inquiry through the form on this website, we collect the details you enter: full name, phone number, email address (optional), arrival and departure dates, number of rooms, bed type, number of guests, estimated price, your note and whether you want to receive offers. We also record the website language and the time the inquiry was sent.

3. Why we use it

to reply to your inquiry and arrange your stay;
to contact you by phone, WhatsApp, SMS or email about that inquiry;
to occasionally send you offers and news, only if you ticked the box for this in the form.

We do not use your data for automated decision-making or profiling.

4. Legal basis

We process the data needed to answer your inquiry because you sent it to receive an offer, i.e. to take steps before entering into an accommodation contract. We process data for offers and news on the basis of your consent, which you can withdraw at any time.

5. Where the data is stored and who can access it

Your inquiry is saved in a Google spreadsheet and sent to our email. For this we use services provided by Google, whose servers may be located outside Bosnia and Herzegovina. Only Staza staff who handle inquiries have access. If you choose to also send us your inquiry via WhatsApp or SMS, the rules of those services also apply to that communication.

We do not sell your data or share it with others, unless required by law (for example, registering guests with the competent authorities).

6. How long we keep it

inquiries that did not result in a stay are deleted no later than 12 months after they were sent;
data about confirmed stays is kept for as long as accounting and guest registration rules require;
data for offers is kept until you withdraw your consent.

7. Your rights

You can ask to access, correct or delete your data, restrict its processing, and withdraw your consent for offers. Just write to tanja.staza@gmail.com. If you believe we are not handling your data correctly, you can file a complaint with the Personal Data Protection Agency of Bosnia and Herzegovina, and if you live in the European Union, also with the supervisory authority in your country.

8. Cookies

This website does not use cookies or visitor tracking tools. The only thing stored in your browser is your chosen language (BS/EN), so you don't have to select it on every visit.

9. Changes

This policy may change. The current version is always published on this page with the date of the last update.

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